# Module Ticket ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Ticket Messages #### Primary Key: `Id` #### Schema | Field | Type | Description | | ------------- | --------- | --------------- | | Attachments | serialize | Attachments | | Content | string | Content | | Creator | string | Creator | | CreatorAvatar | serialize | Creator Avatar | | CreatorName | string | Creator Name | | CreatorRole | string | Creator Role | | DateOfCreated | datetime | Date Of Created | | Id | numeric | Id | | Mode | string | Mode | | State | string | State | | SystemUuid | string | System Uuid | | Ticket | string | Ticket | | Title | string | Title | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/ticket/messages/{Id}`: for get exacly item * `GET /v4/helpdesk/ticket/messages`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/ticket/messages`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/ticket/messages/{Id}`: for put exacly item * `PUT /v4/helpdesk/ticket/messages`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/ticket/messages/{Id}`: for delete exacly item * `DELETE /v4/helpdesk/ticket/messages?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk V3 Tickets #### Primary Key: `Code` #### Schema | Field | Type | Description | | ---------------------- | -------- | ------------------------ | | AcceptBy | string | Accept By | | CallLog | string | Call Log | | CallSessionId | string | Call Session Id | | ChatRoom | string | Chat Room | | Code | string | Code | | Contract | string | Contract | | Coordinator | string | Coordinator | | CoordinatorEmail | string | Coordinator Email | | CoordinatorName | string | Coordinator Name | | CoordinatorPhone | string | Coordinator Phone | | Creator | string | Creator | | DateOfComplete | string | Date Of Complete | | DateOfCreate | datetime | Date Of Create | | DateOfStart | string | Date Of Start | | DateOfUpdate | string | Date Of Update | | Description | string | Description | | Id | numeric | Id | | Latitude | string | Latitude | | LocalChatRoom | string | Local Chat Room | | Longitude | string | Longitude | | Object | string | Object | | ObjectAddress | string | Object Address | | ObjectBranch | string | Object Branch | | ObjectBranchBk | numeric | Object Branch Bk | | ObjectEmail | string | Object Email | | ObjectName | string | Object Name | | ObjectPhone | string | Object Phone | | ObjectType | string | Object Type | | Priority | string | Priority | | Procedure | string | Procedure | | RequestIp | string | Request Ip | | Service | string | Service | | Source | string | Source | | State | string | State | | SuggestObject | string | Suggest Object | | SupportedPerson | string | Supported Person | | SupportedPersonAddress | string | Supported Person Address | | SupportedPersonEmail | string | Supported Person Email | | SupportedPersonName | string | Supported Person Name | | SupportedPersonPhone | string | Supported Person Phone | | Tags | objects | Tags | | TimeDuration | numeric | Time Duration | | Title | string | Title | | Type | string | Type | | UuidIndex | string | Uuid Index | | WorkingName | string | Working Name | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/tickets/{Code}`: for get exacly item * `GET /v4/helpdesk/tickets`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/tickets`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/tickets/{Code}`: for put exacly item * `PUT /v4/helpdesk/tickets`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/tickets/{Code}`: for delete exacly item * `DELETE /v4/helpdesk/tickets?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk TicketCallingSessions #### Primary Key: `Ticket, CallingSession` #### Schema | Field | Type | Description | | -------------- | ------- | --------------- | | CallSession | string | Call Session | | DateOfCalling | string | Date Of Calling | | Id | numeric | Id | | State | string | State | | Ticket | string | Ticket | | CallingSession | string | Calling Session | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/ticketCallingSessions/{Ticket}-{CallingSession}`: for get exacly item * `GET /v4/helpdesk/ticketCallingSessions`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/ticketCallingSessions`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/ticketCallingSessions/{Ticket}-{CallingSession}`: for put exacly item * `PUT /v4/helpdesk/ticketCallingSessions`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/ticketCallingSessions/{Ticket}-{CallingSession}`: for delete exacly item * `DELETE /v4/helpdesk/ticketCallingSessions?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk TicketPms #### Primary Key: `Id` #### Schema | Field | Type | Description | | -------------------- | ------- | --------------------- | | Address | string | Address | | AvatarThumbnail | string | Avatar Thumbnail | | ChatRoom | string | Chat Room | | Contact | string | Contact | | Core | string | Core | | CreatedUser | string | Created User | | DateOfGranted | string | Date Of Granted | | DisabledNotification | string | Disabled Notification | | Email | string | Email | | Group | string | Group | | Id | numeric | Id | | IsAllow | numeric | Is Allow | | IsSilent | numeric | Is Silent | | LastMessageText | string | Last Message Text | | LastReport | string | Last Report | | LastUpdate | string | Last Update | | LastZaloMessageId | string | Last Zalo Message Id | | Latitude | string | Latitude | | Longitude | string | Longitude | | Name | string | Name | | Note | string | Note | | NumOfMessage | numeric | Num Of Message | | NumOfReadMessage | numeric | Num Of Read Message | | Page | string | Page | | PbxDelegatePhone | string | Pbx Delegate Phone | | Permission | string | Permission | | Phone | string | Phone | | ReadCommit | string | Read Commit | | RefConnectState | string | Ref Connect State | | RefPlatform | string | Ref Platform | | RefType | string | Ref Type | | RefUserUuid | string | Ref User Uuid | | RefWebhook | string | Ref Webhook | | Role | string | Role | | Roles | object | Roles | | ShortName | string | Short Name | | State | string | State | | Type | string | Type | | User | string | User | | ZaloAppId | string | Zalo App Id | | ZaloOa | string | Zalo Oa | | ZaloOaId | string | Zalo Oa Id | | ZaloUser | string | Zalo User | | ZaloUserStatus | numeric | Zalo User Status | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/ticketPms/{Id}`: for get exacly item * `GET /v4/helpdesk/ticketPms`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/ticketPms`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/ticketPms/{Id}`: for put exacly item * `PUT /v4/helpdesk/ticketPms`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/ticketPms/{Id}`: for delete exacly item * `DELETE /v4/helpdesk/ticketPms?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Services #### Primary Key: `Code` #### Schema | Field | Type | Description | | --------------- | ------- | ----------------- | | Code | string | Code | | CurrentChatRoom | string | Current Chat Room | | Description | string | Description | | Id | numeric | Id | | Name | string | Name | | Type | string | Type | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/services/{Code}`: for get exacly item * `GET /v4/helpdesk/services`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/services`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/services/{Code}`: for put exacly item * `PUT /v4/helpdesk/services`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/services/{Code}`: for delete exacly item * `DELETE /v4/helpdesk/services?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Users #### Primary Key: `Code` #### Schema | Field | Type | Description | | ------------------------- | ------- | --------------------------- | | Activated | string | Activated | | ActiveCode | string | Active Code | | Address | string | Address | | AllowLoginSignature | string | Allow Login Signature | | Avatar | string | Avatar | | AvatarId | numeric | Avatar Id | | AvatarThumbnail | string | Avatar Thumbnail | | Banner | string | Banner | | Birthday | string | Birthday | | BkAddress | string | Bk Address | | BkEmail | string | Bk Email | | BkGlobalPhone | string | Bk Global Phone | | BkPassword | string | Bk Password | | BkPhone | string | Bk Phone | | BkUsername | string | Bk Username | | BuildIn | numeric | Build In | | Code | string | Code | | ComplexId | string | Complex Id | | ContactAddress | string | Contact Address | | ContactEmail | string | Contact Email | | ContactFax | string | Contact Fax | | ContactGroupId | numeric | Contact Group Id | | ContactGtalkId | string | Contact Gtalk Id | | ContactHomeTel | string | Contact Home Tel | | ContactMaxDebt | string | Contact Max Debt | | ContactOtherEmail | string | Contact Other Email | | ContactOtherMobile | string | Contact Other Mobile | | ContactPersonalEmail | string | Contact Personal Email | | ContactPhone | string | Contact Phone | | ContactSkypeId | string | Contact Skype Id | | ContactTaxCode | string | Contact Tax Code | | ContactTypeId | numeric | Contact Type Id | | ContactWebsite | string | Contact Website | | ContactWorkTel | string | Contact Work Tel | | ContactYahooId | string | Contact Yahoo Id | | CookieCode | string | Cookie Code | | Created | string | Created | | CreationDate | string | Creation Date | | CreationUserId | numeric | Creation User Id | | DisabledNotificationTypes | string | Disabled Notification Types | | Email | string | Email | | EmailVerified | string | Email Verified | | ForceUpdate | numeric | Force Update | | ForgetPassCode | string | Forget Pass Code | | ForgetRequested | string | Forget Requested | | Gender | string | Gender | | GlobalPhone | string | Global Phone | | GroupId | numeric | Group Id | | Id | numeric | Id | | IdentityCardImage1 | string | Identity Card Image1 | | IdentityCardImage2 | string | Identity Card Image2 | | IdentityCardNumber | string | Identity Card Number | | IdentityCardVerified | string | Identity Card Verified | | IsActive | numeric | Is Active | | IsRegenerateCode | numeric | Is Regenerate Code | | IsSync | numeric | Is Sync | | LocationId | numeric | Location Id | | Name | string | Name | | NumOfChildren | numeric | Num Of Children | | OldCode | string | Old Code | | ParentId | numeric | Parent Id | | Password | string | Password | | Phone | string | Phone | | PhoneVerified | string | Phone Verified | | PinCodeSignature | string | Pin Code Signature | | ReferralByCode | string | Referral By Code | | ReferralByTypeId | numeric | Referral By Type Id | | ShortName | string | Short Name | | StoreId | numeric | Store Id | | TagName | string | Tag Name | | Title | string | Title | | Updated | string | Updated | | Username | string | Username | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/users/{Code}`: for get exacly item * `GET /v4/helpdesk/users`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/users`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/users/{Code}`: for put exacly item * `PUT /v4/helpdesk/users`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/users/{Code}`: for delete exacly item * `DELETE /v4/helpdesk/users?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk UserExtensions #### Primary Key: `Id` #### Schema | Field | Type | Description | | ---------------- | ------- | ------------------ | | DisplayName | string | Display Name | | Domain | string | Domain | | DomainUuid | string | Domain Uuid | | Extension | string | Extension | | Host | string | Host | | Id | numeric | Id | | Password | string | Password | | Pbx | string | Pbx | | PbxDelegatePhone | string | Pbx Delegate Phone | | Port | numeric | Port | | Transport | string | Transport | | Type | string | Type | | User | string | User | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/userExtensions/{Id}`: for get exacly item * `GET /v4/helpdesk/userExtensions`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/userExtensions`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/userExtensions/{Id}`: for put exacly item * `PUT /v4/helpdesk/userExtensions`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/userExtensions/{Id}`: for delete exacly item * `DELETE /v4/helpdesk/userExtensions?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk CallLogs #### Primary Key: `xml_cdr_uuid` #### Schema #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/relativeCallLogs/{xml_cdr_uuid}`: for get exacly item * `GET /v4/helpdesk/relativeCallLogs`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/relativeCallLogs`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/relativeCallLogs/{xml_cdr_uuid}`: for put exacly item * `PUT /v4/helpdesk/relativeCallLogs`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/relativeCallLogs/{xml_cdr_uuid}`: for delete exacly item * `DELETE /v4/helpdesk/relativeCallLogs?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Routes #### Primary Key: `Code` #### Schema | Field | Type | Description | | ----------- | ------- | ----------- | | Code | string | Code | | Description | string | Description | | Id | numeric | Id | | Name | string | Name | | Priority | numeric | Priority | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/routes/{Code}`: for get exacly item * `GET /v4/helpdesk/routes`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/routes`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/routes/{Code}`: for put exacly item * `PUT /v4/helpdesk/routes`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/routes/{Code}`: for delete exacly item * `DELETE /v4/helpdesk/routes?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Params #### Primary Key: `Name` #### Schema | Field | Type | Description | | ------------------ | ------- | -------------------- | | DefaultDataType | string | Default Data Type | | DefaultOperator | string | Default Operator | | Description | string | Description | | Id | numeric | Id | | Name | string | Name | | RemoteDataResource | string | Remote Data Resource | | RemoteDataSource | string | Remote Data Source | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/params/{Name}`: for get exacly item * `GET /v4/helpdesk/params`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/params`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/params/{Name}`: for put exacly item * `PUT /v4/helpdesk/params`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/params/{Name}`: for delete exacly item * `DELETE /v4/helpdesk/params?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Actions #### Primary Key: `Name` #### Schema | Field | Type | Description | | -------------- | ------- | --------------- | | ActionFunction | string | Action Function | | Description | string | Description | | Id | numeric | Id | | Name | string | Name | | Param | string | Param | | SetValue | string | Set Value | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/actions/{Name}`: for get exacly item * `GET /v4/helpdesk/actions`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/actions`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/actions/{Name}`: for put exacly item * `PUT /v4/helpdesk/actions`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/actions/{Name}`: for delete exacly item * `DELETE /v4/helpdesk/actions?id0=123&id1=456&...`: for delete multiple items with id0 id1,... ### RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Procedures #### Primary Key: `Code` #### Schema | Field | Type | Description | | ------------- | ------- | --------------- | | Code | string | Code | | Creator | numeric | Creator | | DateOfCreated | string | Date Of Created | | Description | string | Description | | Id | numeric | Id | | Name | string | Name | | State | string | State | #### GET **Description: Get item or list paging by offset and limit parameters** **Endpoint(s):** * `GET /v4/helpdesk/procedures/{Code}`: for get exacly item * `GET /v4/helpdesk/procedures`: for get multiple items **Parameters:** * `token`: authentication token (Type: `string`) * `offset`: get items from offset (Type: `int`) * `limit`: get number of items (Type: `int`) * `id`: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: `string`) * `filter_`: filter items by like value (Type: `string`) * `left_`: filter items by like left of value (Type: `string`) * `right_`: filter items by like right of value (Type: `string`) * `eq_`: filter items by equal value (Type: `string`) * `ne_`: filter items by not equal value (Type: `string`) * `lt_`: filter items by less than value (Type: `string`) * `le_`: filter items by less than or equal value (Type: `string`) * `gt_`: filter items by greater then value (Type: `string`) * `ge_`: filter items by greater than or equal value (Type: `string`) #### POST **Description: Create new items** **Endpoint: `POST /v4/helpdesk/procedures`** **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### PUT **Description: Update items by ids** * `PUT /v4/helpdesk/procedures/{Code}`: for put exacly item * `PUT /v4/helpdesk/procedures`: for put multiple items **Payload:** * Content-Type: `application/json` * Data: JSON Array of objects defined in Schema #### DELETE **Description: Delete items by ids** **Endpoint(s):** * `DELETE /v4/helpdesk/procedures/{Code}`: for delete exacly item * `DELETE /v4/helpdesk/procedures?id0=123&id1=456&...`: for delete multiple items with id0 id1,... --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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