Module Ticket

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Ticket Messages

Primary Key: Id

Schema

Field	Type	Description
Attachments	serialize	Attachments
Content	string	Content
Creator	string	Creator
CreatorAvatar	serialize	Creator Avatar
CreatorName	string	Creator Name
CreatorRole	string	Creator Role
DateOfCreated	datetime	Date Of Created
Id	numeric	Id
Mode	string	Mode
State	string	State
SystemUuid	string	System Uuid
Ticket	string	Ticket
Title	string	Title

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/ticket/messages/{Id}: for get exacly item

• GET /v4/helpdesk/ticket/messages: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/ticket/messages

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/ticket/messages/{Id}: for put exacly item

• PUT /v4/helpdesk/ticket/messages: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/ticket/messages/{Id}: for delete exacly item

• DELETE /v4/helpdesk/ticket/messages?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk V3 Tickets

Primary Key: Code

Schema

Field	Type	Description
AcceptBy	string	Accept By
CallLog	string	Call Log
CallSessionId	string	Call Session Id
ChatRoom	string	Chat Room
Code	string	Code
Contract	string	Contract
Coordinator	string	Coordinator
CoordinatorEmail	string	Coordinator Email
CoordinatorName	string	Coordinator Name
CoordinatorPhone	string	Coordinator Phone
Creator	string	Creator
DateOfComplete	string	Date Of Complete
DateOfCreate	datetime	Date Of Create
DateOfStart	string	Date Of Start
DateOfUpdate	string	Date Of Update
Description	string	Description
Id	numeric	Id
Latitude	string	Latitude
LocalChatRoom	string	Local Chat Room
Longitude	string	Longitude
Object	string	Object
ObjectAddress	string	Object Address
ObjectBranch	string	Object Branch
ObjectBranchBk	numeric	Object Branch Bk
ObjectEmail	string	Object Email
ObjectName	string	Object Name
ObjectPhone	string	Object Phone
ObjectType	string	Object Type
Priority	string	Priority
Procedure	string	Procedure
RequestIp	string	Request Ip
Service	string	Service
Source	string	Source
State	string	State
SuggestObject	string	Suggest Object
SupportedPerson	string	Supported Person
SupportedPersonAddress	string	Supported Person Address
SupportedPersonEmail	string	Supported Person Email
SupportedPersonName	string	Supported Person Name
SupportedPersonPhone	string	Supported Person Phone
Tags	objects	Tags
TimeDuration	numeric	Time Duration
Title	string	Title
Type	string	Type
UuidIndex	string	Uuid Index
WorkingName	string	Working Name

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/tickets/{Code}: for get exacly item

• GET /v4/helpdesk/tickets: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/tickets

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/tickets/{Code}: for put exacly item

• PUT /v4/helpdesk/tickets: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/tickets/{Code}: for delete exacly item

• DELETE /v4/helpdesk/tickets?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk TicketCallingSessions

Primary Key: Ticket, CallingSession

Schema

Field	Type	Description
CallSession	string	Call Session
DateOfCalling	string	Date Of Calling
Id	numeric	Id
State	string	State
Ticket	string	Ticket
CallingSession	string	Calling Session

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/ticketCallingSessions/{Ticket}-{CallingSession}: for get exacly item

• GET /v4/helpdesk/ticketCallingSessions: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/ticketCallingSessions

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/ticketCallingSessions/{Ticket}-{CallingSession}: for put exacly item

• PUT /v4/helpdesk/ticketCallingSessions: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/ticketCallingSessions/{Ticket}-{CallingSession}: for delete exacly item

• DELETE /v4/helpdesk/ticketCallingSessions?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk TicketPms

Primary Key: Id

Schema

Field	Type	Description
Address	string	Address
AvatarThumbnail	string	Avatar Thumbnail
ChatRoom	string	Chat Room
Contact	string	Contact
Core	string	Core
CreatedUser	string	Created User
DateOfGranted	string	Date Of Granted
DisabledNotification	string	Disabled Notification
Email	string	Email
Group	string	Group
Id	numeric	Id
IsAllow	numeric	Is Allow
IsSilent	numeric	Is Silent
LastMessageText	string	Last Message Text
LastReport	string	Last Report
LastUpdate	string	Last Update
LastZaloMessageId	string	Last Zalo Message Id
Latitude	string	Latitude
Longitude	string	Longitude
Name	string	Name
Note	string	Note
NumOfMessage	numeric	Num Of Message
NumOfReadMessage	numeric	Num Of Read Message
Page	string	Page
PbxDelegatePhone	string	Pbx Delegate Phone
Permission	string	Permission
Phone	string	Phone
ReadCommit	string	Read Commit
RefConnectState	string	Ref Connect State
RefPlatform	string	Ref Platform
RefType	string	Ref Type
RefUserUuid	string	Ref User Uuid
RefWebhook	string	Ref Webhook
Role	string	Role
Roles	object	Roles
ShortName	string	Short Name
State	string	State
Type	string	Type
User	string	User
ZaloAppId	string	Zalo App Id
ZaloOa	string	Zalo Oa
ZaloOaId	string	Zalo Oa Id
ZaloUser	string	Zalo User
ZaloUserStatus	numeric	Zalo User Status

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/ticketPms/{Id}: for get exacly item

• GET /v4/helpdesk/ticketPms: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/ticketPms

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/ticketPms/{Id}: for put exacly item

• PUT /v4/helpdesk/ticketPms: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/ticketPms/{Id}: for delete exacly item

• DELETE /v4/helpdesk/ticketPms?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Services

Primary Key: Code

Schema

Field	Type	Description
Code	string	Code
CurrentChatRoom	string	Current Chat Room
Description	string	Description
Id	numeric	Id
Name	string	Name
Type	string	Type

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/services/{Code}: for get exacly item

• GET /v4/helpdesk/services: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/services

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/services/{Code}: for put exacly item

• PUT /v4/helpdesk/services: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/services/{Code}: for delete exacly item

• DELETE /v4/helpdesk/services?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Users

Primary Key: Code

Schema

Field	Type	Description
Activated	string	Activated
ActiveCode	string	Active Code
Address	string	Address
AllowLoginSignature	string	Allow Login Signature
Avatar	string	Avatar
AvatarId	numeric	Avatar Id
AvatarThumbnail	string	Avatar Thumbnail
Banner	string	Banner
Birthday	string	Birthday
BkAddress	string	Bk Address
BkEmail	string	Bk Email
BkGlobalPhone	string	Bk Global Phone
BkPassword	string	Bk Password
BkPhone	string	Bk Phone
BkUsername	string	Bk Username
BuildIn	numeric	Build In
Code	string	Code
ComplexId	string	Complex Id
ContactAddress	string	Contact Address
ContactEmail	string	Contact Email
ContactFax	string	Contact Fax
ContactGroupId	numeric	Contact Group Id
ContactGtalkId	string	Contact Gtalk Id
ContactHomeTel	string	Contact Home Tel
ContactMaxDebt	string	Contact Max Debt
ContactOtherEmail	string	Contact Other Email
ContactOtherMobile	string	Contact Other Mobile
ContactPersonalEmail	string	Contact Personal Email
ContactPhone	string	Contact Phone
ContactSkypeId	string	Contact Skype Id
ContactTaxCode	string	Contact Tax Code
ContactTypeId	numeric	Contact Type Id
ContactWebsite	string	Contact Website
ContactWorkTel	string	Contact Work Tel
ContactYahooId	string	Contact Yahoo Id
CookieCode	string	Cookie Code
Created	string	Created
CreationDate	string	Creation Date
CreationUserId	numeric	Creation User Id
DisabledNotificationTypes	string	Disabled Notification Types
Email	string	Email
EmailVerified	string	Email Verified
ForceUpdate	numeric	Force Update
ForgetPassCode	string	Forget Pass Code
ForgetRequested	string	Forget Requested
Gender	string	Gender
GlobalPhone	string	Global Phone
GroupId	numeric	Group Id
Id	numeric	Id
IdentityCardImage1	string	Identity Card Image1
IdentityCardImage2	string	Identity Card Image2
IdentityCardNumber	string	Identity Card Number
IdentityCardVerified	string	Identity Card Verified
IsActive	numeric	Is Active
IsRegenerateCode	numeric	Is Regenerate Code
IsSync	numeric	Is Sync
LocationId	numeric	Location Id
Name	string	Name
NumOfChildren	numeric	Num Of Children
OldCode	string	Old Code
ParentId	numeric	Parent Id
Password	string	Password
Phone	string	Phone
PhoneVerified	string	Phone Verified
PinCodeSignature	string	Pin Code Signature
ReferralByCode	string	Referral By Code
ReferralByTypeId	numeric	Referral By Type Id
ShortName	string	Short Name
StoreId	numeric	Store Id
TagName	string	Tag Name
Title	string	Title
Updated	string	Updated
Username	string	Username

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/users/{Code}: for get exacly item

• GET /v4/helpdesk/users: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/users

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/users/{Code}: for put exacly item

• PUT /v4/helpdesk/users: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/users/{Code}: for delete exacly item

• DELETE /v4/helpdesk/users?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk UserExtensions

Primary Key: Id

Schema

Field	Type	Description
DisplayName	string	Display Name
Domain	string	Domain
DomainUuid	string	Domain Uuid
Extension	string	Extension
Host	string	Host
Id	numeric	Id
Password	string	Password
Pbx	string	Pbx
PbxDelegatePhone	string	Pbx Delegate Phone
Port	numeric	Port
Transport	string	Transport
Type	string	Type
User	string	User

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/userExtensions/{Id}: for get exacly item

• GET /v4/helpdesk/userExtensions: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/userExtensions

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/userExtensions/{Id}: for put exacly item

• PUT /v4/helpdesk/userExtensions: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/userExtensions/{Id}: for delete exacly item

• DELETE /v4/helpdesk/userExtensions?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk CallLogs

Primary Key: xml_cdr_uuid

Schema

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/relativeCallLogs/{xml_cdr_uuid}: for get exacly item

• GET /v4/helpdesk/relativeCallLogs: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/relativeCallLogs

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/relativeCallLogs/{xml_cdr_uuid}: for put exacly item

• PUT /v4/helpdesk/relativeCallLogs: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/relativeCallLogs/{xml_cdr_uuid}: for delete exacly item

• DELETE /v4/helpdesk/relativeCallLogs?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Routes

Primary Key: Code

Schema

Field	Type	Description
Code	string	Code
Description	string	Description
Id	numeric	Id
Name	string	Name
Priority	numeric	Priority

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/routes/{Code}: for get exacly item

• GET /v4/helpdesk/routes: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/routes

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/routes/{Code}: for put exacly item

• PUT /v4/helpdesk/routes: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/routes/{Code}: for delete exacly item

• DELETE /v4/helpdesk/routes?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Params

Primary Key: Name

Schema

Field	Type	Description
DefaultDataType	string	Default Data Type
DefaultOperator	string	Default Operator
Description	string	Description
Id	numeric	Id
Name	string	Name
RemoteDataResource	string	Remote Data Resource
RemoteDataSource	string	Remote Data Source

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/params/{Name}: for get exacly item

• GET /v4/helpdesk/params: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/params

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/params/{Name}: for put exacly item

• PUT /v4/helpdesk/params: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/params/{Name}: for delete exacly item

• DELETE /v4/helpdesk/params?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Actions

Primary Key: Name

Schema

Field	Type	Description
ActionFunction	string	Action Function
Description	string	Description
Id	numeric	Id
Name	string	Name
Param	string	Param
SetValue	string	Set Value

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/actions/{Name}: for get exacly item

• GET /v4/helpdesk/actions: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/actions

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/actions/{Name}: for put exacly item

• PUT /v4/helpdesk/actions: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/actions/{Name}: for delete exacly item

• DELETE /v4/helpdesk/actions?id0=123&id1=456&...: for delete multiple items with id0 id1,...

RESTFul API working with GET, POST, PUT, DELETE / RESTFul API thao tác Lấy (GET), Thêm (POST), Sửa (PUT), Xóa (DELETE) Helpdesk Procedures

Primary Key: Code

Schema

Field	Type	Description
Code	string	Code
Creator	numeric	Creator
DateOfCreated	string	Date Of Created
Description	string	Description
Id	numeric	Id
Name	string	Name
State	string	State

GET

Description: Get item or list paging by offset and limit parameters

Endpoint(s):

• GET /v4/helpdesk/procedures/{Code}: for get exacly item

• GET /v4/helpdesk/procedures: for get multiple items

Parameters:

• token: authentication token (Type: string)

• offset: get items from offset (Type: int)

• limit: get number of items (Type: int)

• id<no>: type is string and start from 0 for get one or more special items, id maybe end of enpoint / (Type: string)

• filter_<Field>: filter items by like value (Type: string)

• left_<Field>: filter items by like left of value (Type: string)

• right_<Field>: filter items by like right of value (Type: string)

• eq_<Field>: filter items by equal value (Type: string)

• ne_<Field>: filter items by not equal value (Type: string)

• lt_<Field>: filter items by less than value (Type: string)

• le_<Field>: filter items by less than or equal value (Type: string)

• gt_<Field>: filter items by greater then value (Type: string)

• ge_<Field>: filter items by greater than or equal value (Type: string)

POST

Description: Create new items

Endpoint: POST /v4/helpdesk/procedures

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

PUT

Description: Update items by ids

• PUT /v4/helpdesk/procedures/{Code}: for put exacly item

• PUT /v4/helpdesk/procedures: for put multiple items

Payload:

• Content-Type: application/json

• Data: JSON Array of objects defined in Schema

DELETE

Description: Delete items by ids

Endpoint(s):

• DELETE /v4/helpdesk/procedures/{Code}: for delete exacly item

• DELETE /v4/helpdesk/procedures?id0=123&id1=456&...: for delete multiple items with id0 id1,...